Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Within Australia

We currently ship within Australia only.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Once your order has been dispatched, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Delays

We are not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we’ll do our best to help.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at zesthreads@gmail.com within 7 days of delivery (or expected delivery) with your order number and photos where applicable.